Help & FAQ
Answers, explanations, and guides for CALC.
Set up your connection and work in the CALC chat.
FAQ-000001 · Integrations · Guide
Understand how your usage is billed in CALC.
FAQ-000002 · Plans & credits · Short answer
Check the inputs, the calculation steps, and the scope of the verifications actually performed.
FAQ-000024 · Features & capabilities · Explanation
Data protection and AI processing.
FAQ-000019 · Privacy & trust · Short answer
As an owner or administrator, open Settings → Team.
FAQ-000028 · Features & capabilities · Short answer
Monthly credits and purchased credit packs: what carries over?
FAQ-000003 · Plans & credits · Short answer
Monthly refill, credit pack, or upgrade: your next options.
FAQ-000004 · Plans & credits · Short answer
Upgrading or downgrading: when the change takes effect and what happens to your credits.
FAQ-000005 · Plans & credits · Short answer
Choose the right reasoning tier for your task and files.
FAQ-000006 · Plans & credits · Short answer
Try CALC before creating an account.
FAQ-000007 · Plans & credits · Short answer
One plan for your team and its workflows.
FAQ-000008 · Plans & credits · Short answer
Find out what you need to connect and what it costs.
FAQ-000009 · Plans & credits · Short answer
How your team uses credits with Professional and Enterprise.
FAQ-000010 · Plans & credits · Short answer
Your subscription term, cancellation, and yearly billing explained.
FAQ-000011 · Plans & credits · Short answer
Buy credit packs without switching plans.
FAQ-000012 · Plans & credits · Short answer
Use Skills and create your own.
FAQ-000013 · Features & capabilities · Short answer
Dlubal Knowledge vs Company Knowledge.
FAQ-000014 · Features & capabilities · Short answer
Analyze files and images.
FAQ-000015 · Features & capabilities · Short answer
Generate explanatory images.
FAQ-000016 · Features & capabilities · Explanation
Create, customize, and print PDF reports.
FAQ-000017 · Features & capabilities · Short answer
Talk to Mia: available from Starter, with controlled inputs and a traceable chat history.
FAQ-000018 · Features & capabilities · Explanation
Where models and files are stored.
FAQ-000020 · Privacy & trust · Short answer
Data use, AI training, and quality analysis.
FAQ-000021 · Privacy & trust · Short answer
AI providers and processing locations.
FAQ-000022 · Privacy & trust · Short answer
Describe your system and your objective so that the calculation is based on clear inputs.
FAQ-000023 · Features & capabilities · Explanation
State which standards apply to your project.
FAQ-000025 · Features & capabilities · Explanation
Connect RFEM, describe the task, and check the changes made.
FAQ-000026 · Integrations · Explanation
Upload a clearly legible plan and check the information extracted from it.
FAQ-000027 · Features & capabilities · Explanation
Open the link in your invitation email and sign in with the invited email address.
FAQ-000029 · Features & capabilities · Short answer
A successful join appears in the member list.
FAQ-000030 · Features & capabilities · Short answer
No. You can join an existing Professional or Enterprise team and open its team overview with a personal Free plan.
FAQ-000031 · Features & capabilities · Short answer
An invitation does not automatically share your personal content.
FAQ-000032 · Features & capabilities · Short answer
First check that your sign-in matches the invited email address and that you are using the latest valid link.
FAQ-000033 · Features & capabilities · Short answer
An active team pool is one credit budget shared by owners, administrators, and members.
FAQ-000034 · Plans & credits · Short answer
Yes, when they are viewing the same active team pool.
FAQ-000035 · Plans & credits · Short answer
Joining keeps your personal credits and does not transfer them into the team pool.
FAQ-000036 · Plans & credits · Short answer
In the shared billing flow, CALC uses the active pool associated with your team membership.
FAQ-000037 · Plans & credits · Short answer
If the pool is empty or cannot cover a charge in full, CALC charges your personal credits instead.
FAQ-000038 · Plans & credits · Short answer
Owners and team administrators can open Credit usage per member under Settings → Team.
FAQ-000039 · Plans & credits · Short answer
CALC is built for structural engineering. Mia calculates with structural Skills, works directly in RFEM, and delivers reports you can check.
FAQ-000040 · Features & capabilities · Explanation
Mia calculates directly in CALC first. She backs values with sources instead of memory and uses RFEM when you want her to.
FAQ-000041 · Features & capabilities · Explanation
CALC is not tied to a single language model. It combines several models with structural Skills, the Dlubal Knowledge Base, and calculations in program code.
FAQ-000042 · Features & capabilities · Explanation
There is no fixed number of questions per day. A few safeguards keep usage predictable.
FAQ-000043 · Plans & credits · Explanation
The interface is available in 17 languages. Mia answers in the language you write in.
FAQ-000044 · Features & capabilities · Explanation
CALC runs in your browser. The connection to RFEM needs Windows and the Dlubal-Connector.
FAQ-000045 · Integrations · Explanation
You can pay with PayPal, card, direct debit, or Amazon Pay.
FAQ-000046 · Plans & credits · Explanation
Mia is now part of Dlubal CALC, with free credits every month.
FAQ-000047 · Plans & credits · Explanation
Automatically for technical errors, so you pay nothing. If an answer isn't quite right yet, targeted follow-up questions in the same chat quickly take you to the right result.
FAQ-000048 · Plans & credits · Explanation
No. CALC cannot reach your company network on its own. Mia works only with what you share or allow.
FAQ-000049 · Privacy & trust · Explanation
Dlubal CALCAI for structural engineering